General Terms and Conditions
Article 1 - Definitions
The following definitions apply in these terms and conditions:
- Withdrawal period: The period within which the consumer can exercise their right of withdrawal;
- Consumer: A natural person who is not acting in the exercise of a profession or business and concludes a distance contract with the entrepreneur;
- Day: Calendar day;
- Continuous transaction: A distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is staggered over time;
- Durable medium: Any means that enables the consumer or entrepreneur to store information addressed personally to them in such a way that future consultation and unchanged reproduction of the stored information is possible;
- Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the reflection period;
- Entrepreneur: A natural or legal person who offers goods and/or services to consumers by distance selling;
- Distance contract: An agreement in which, within a system organized by the entrepreneur for the distance sale of goods and/or services, exclusively one or more means of distance communication are used until the conclusion of the agreement;
- Means of distance communication: Means that can be used for concluding the contract without the consumer and the entrepreneur having to be present in the same room at the same time.
Article 2 - Applicability
These general terms and conditions apply to every offer of the entrepreneur and to every distance contract concluded between entrepreneur and consumer as well as every order.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not possible, reference will be made to access to the terms and conditions at the entrepreneur's business premises, and they will be sent to the consumer free of charge upon request.
Article 3 - The Offer
If the offer contains a limited validity period or conditions, this will be explicitly stated in the offer.
The offer is non-binding and the entrepreneur reserves the right to change the offer at any time.
Article 4 - The Agreement
The contract is concluded when the consumer accepts the offer and meets the conditions.
Article 5 - Right of Withdrawal
The consumer can withdraw from the contract within 30 days without giving any reason. The withdrawal period begins the day after receipt of the product.
Article 6 - Costs in the Event of Withdrawal
The consumer bears the return shipping costs in the event of withdrawal.
Article 7 - Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for certain products, especially for custom-made products or products that cannot be returned for hygienic reasons.
Article 8 - The Price
Prices are fixed during the validity period of the offer. However, price changes due to legal changes are possible.
Article 9 - Conformity and Warranty
The entrepreneur guarantees that the products comply with the contractually agreed specifications and are suitable for the intended use.
Article 10 - Delivery and Execution
The entrepreneur strives for fast delivery. If delivery is not possible, the consumer will be informed within 30 days.
Article 11 - Duration of Transactions: Term, Termination, and Renewal
The consumer can terminate contracts for regular deliveries at any time with a notice period of no more than one month.
Article 12 - Payment
Payments are due within 7 working days after receipt of the order confirmation.
Article 13 - Complaint Procedure
Complaints should be submitted within 7 days of discovering the defect.
Article 14 - Disputes
Dutch law applies to all disputes.
Article 15 - Contact Information
For inquiries about the General Terms and Conditions, please contact info@klein-mode.com
Our contact details can be found below:
- Company name: Klein-Mode
- E-mail: info@klein-mode.com
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Phone number: +31645845199
- Address: Etsberg 24, 6063 NH, Vlodrop, Netherlands