Orders & Deliveries
We want to make your shopping experience at Klein Mode as pleasant and easy as possible. On this page, you will find all information about ordering, delivery, shipping times, and possible issues with delivery.
1. Place order
The ordering process at Klein Mode is quick and straightforward:
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On the product page, select the desired variant and click "Add to cart".
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Review your shopping cart and click "Checkout".
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Enter your address details and select the desired payment method.
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All payments are made via an SSL-encrypted connection – for maximum security.
Payment methods:
- Credit card (Visa, Mastercard, Maestro, AMEX)
- PayPal
After completing the order process, you will receive an order confirmation by email.
2. Shipping costs & delivery areas
We currently deliver exclusively to Germany and Austria. The following applies to both countries:
Free shipping – no minimum order value
No hidden fees
Environmentally friendly packaging
3. Processing & shipping duration
Processing time: 1–3 business days
Delivery time: 8–10 business days from the shipping date
We bundle orders to reduce CO₂ emissions and costs. This enables fair prices while protecting the environment.
Please note: Due to seasonal peak times, high demand, or external factors (e.g., customs inspections), delays may occasionally occur. We ask for your understanding in such cases.
4. Shipment tracking (Track & Trace)
Once your order has been shipped, you will receive an email with a tracking link. You can conveniently track your delivery online via this link – e.g., via ParcelsApp or directly on our website.
5. Delivery & receipt
As soon as your order arrives, please check the condition of the goods. If something is damaged or incorrectly delivered, the following rules apply:
Wrong or damaged product?
For the first incident, we send a free replacement – a refund is not possible.
If the replacement product is damaged again, you will receive a full refund.
Package lost?
If your shipment is lost en route, you will receive a free replacement package. Only then do our regular return and refund conditions apply.
6. Import duties (customs fees)
Due to legal changes (since July 1, 2021), customs may in rare cases charge a small import duty. However, in over 99% of cases, no additional costs will be incurred by you.
If fees are still charged, please contact us at:
info@klein-mode.com
7. Uncollected shipments
If a package is not picked up and is returned to us:
A processing fee of 50% of the order value will be retained. For a reshipment, we charge €9.50 shipping costs.
8. Contact
- E-mail: Info@klein-mode.com
- Phone number: +31645845199
- Address: Etsberg 24, 6063 NH, Vlodrop, Netherlands
- Customer service: Monday – Friday, 09:00 – 18:00 (UTC+2)