Privacy Policy

Last updated: June 26, 2025

This privacy policy describes how Klein-Mode ("the website", "we", "us" or "our") collects, uses, and discloses your personal data when you visit www.klein-mode.com ("the website"), use our services, make a purchase, or otherwise communicate with us in connection with the website (collectively called "services").
"You" and "your" refer to you as a user of the services – regardless of whether you are a customer, website visitor, or another affected person whose data we process according to this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We reserve the right to update this privacy policy as needed – e.g., to adapt to changed legal requirements or internal processes.
The current version is published on this website. The date of the last update can be found above.

Which personal data we collect and how we use it

1. Data you provide to us directly

When you use our services, we collect, among other things, the following data:

  • Contact details: name, address, phone number, email address

  • Order information: delivery and billing address, payment confirmation

  • Account information: username, password, security questions

  • Shopping behavior: e.g., viewed products, wish lists, reviews

  • Customer support communication: contents of your inquiries or complaints

Certain functions on the website cannot be used without providing this data.

2. Data on website usage (automatically collected)

When you visit our website, we automatically collect certain technical data ("usage data"), e.g.:

  • Your IP address

  • Device type, operating system, browser type

  • Information about using the website

  • Settings and interactions in your customer account

3. Data from third parties

We may receive personal data from third parties, including:

  • Shopify as hosting and shop system provider

  • Payment service providers (e.g., Stripe, PayPal) for payment processing

  • Analytics and marketing services (e.g., Google Analytics)

The processing of this data is carried out in accordance with this privacy policy and the privacy policies of the respective third parties.

Note: Further information about Shopify cookies can be found at: https://www.shopify.com/legal/cookies

How we use your personal data

Contract processing & service provision

  • Order processing, shipping, and returns

  • Payment processing

  • Customer account management

  • Communication for support requests

  • Use of features within your customer account

Marketing & Advertising (with consent)

  • Sending offers via email, SMS, or mail

  • Personalized advertising on our website or through advertising partners

In the EU, this processing is based on our legitimate interest (Art. 6(1)(f) GDPR) or your consent (Art. 6(1)(a) GDPR).

Security & Fraud Prevention

To detect and prevent fraudulent activities, we also process your data based on legitimate interests.

Cookies

Our website uses cookies for:

  • Storage of your user settings

  • Improvement of user-friendliness

  • Analysis of user behavior

  • Personalization of content and advertising

You can disable cookies at any time via your browser settings. Please note that disabling cookies may restrict the use of certain functions on our website.

Disclosure of personal data

We only share your data in the following cases:

  • To service providers (e.g., shipping providers, IT providers, payment processors)

  • To analysis and marketing partners to improve our offerings

  • To affiliated companies within our corporate group

  • In case of legal obligation, e.g., cooperation with authorities

  • In the event of transfer of business shares, e.g., through sale or merger

  • With your explicit consent

Third-party websites & external links

Our website may contain links to other websites. We assume no responsibility for their content and privacy practices. Please review their respective privacy policies.

Privacy for children

Our services are not directed at persons under 16 years of age. We do not knowingly collect data from minors. If you suspect that your child has provided us with personal data, please contact us to delete this data.

Data security & storage duration

We use technical and organizational security measures to protect your data from loss, misuse, and unauthorized access.

Storage duration:

  • According to legal retention obligations

  • As long as it is necessary for contract fulfillment

  • For the duration of your customer account or your consent

Your rights under the GDPR

Depending on your place of residence, you have the following rights:

  • Information about stored personal data

  • Correction of incorrect data

  • Deletion ("right to be forgotten")

  • Restriction of processing

  • Objection to data processing

  • Revocation of previously given consent

  • Data portability

  • Complaint to a data protection authority

To exercise these rights, please contact us using the contact details provided below.

Complaints

If you have concerns about the processing of your data, you can contact us directly.
If you are not satisfied with our response, you have the right to file a complaint with a data protection authority.

List of data protection authorities in the EEA:
https://edpb.europa.eu/about-edpb/board/members_en

International data transfer

If you live outside Germany, please note that your data may be transferred to countries outside the EU. In such cases, we use appropriate safeguards, e.g., the EU Commission's standard contractual clauses.

Contact

Klein-Mode
Etsberg 24, 6063 NH Vlodrop
Netherlands
E-mail: info@klein-mode.com
Phone number: +31 6 45 84 51 99
Customer service: Monday – Friday, 9:00 AM – 6:00 PM (UTC+2)