Return Policy

Would you like to return? For the fastest service, contact info@klein-mode.com

Return and Refund Policy

This return and refund policy applies to all purchases made through the Klein-Mode website. We place great importance on customer satisfaction and offer a transparent and fair return and refund process.

Contact Information

For questions about returns or refunds, please contact our customer service by email at:
📧 info@klein-mode.com
Our customer service is available Monday to Friday, 9:00 AM to 6:00 PM (GMT+1) and is happy to assist you with any concerns.

Return period

Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt. To qualify for a return, the product must be in original condition, unused, and in the original packaging.

Return Instructions

To initiate a return, please send an email to info@klein-mode.com with your order number and a brief reason for the return. After reviewing and approving your request, you will receive detailed instructions for the return. If applicable, we will provide a prepaid return label.

The product must be carefully returned in its original packaging. All labels and tags must be intact. Please include the completed return form and, if applicable, supporting documents (e.g., photos of defective products). If a return label is provided, print it out and attach it visibly to the package.

Return shipping costs

  • For defective or damaged products, Klein Mode covers the return shipping costs – you bear no financial burden for issues beyond your control.

  • For returns due to personal reasons (e.g., wrong item ordered, item does not fit, change of mind), the customer bears the return shipping costs.

  • There are no restocking fees.

Special conditions for returns & refunds

  • Change of mind: Returns are possible within 30 days if the product is unused, undamaged, and in its original packaging.

  • Defective products: Please contact our customer service immediately and send pictures of the defect. After approval, we cover the return shipping costs and offer a replacement delivery or a full refund.

  • Damaged delivery: Photos of the damage must be submitted within 48 hours after delivery.

  • Wrong item delivered: We cover the return shipping costs and ensure the correct replacement delivery.

  • Undelivered shipment: Contact us, we will initiate an investigation with the shipping service provider. In case of loss, we offer either a refund or a replacement delivery.

  • Cancellation before shipping: You can cancel your order free of charge before it is shipped. If the order has already been shipped, the regular return procedure applies.

Return address

All returns must be sent to our central returns warehouse. The exact address will be provided by customer service.
Please use DHL with tracking for returns to ensure secure and traceable delivery.

Processing time for refunds

  • Returns must be initiated and shipped within 30 days of receiving the product.

  • After receipt of the return, the product will be inspected.

  • The refund will be processed within 10 business days, provided the product is in its original condition.

  • For defective or incorrectly delivered items, the refund will also be made after successful inspection.

  • Refunds will be made exclusively to the original payment method used.

Exceptions to the return policy

Some products are excluded from returns, including:

  • Custom-made or personalized items

  • Hygiene items such as socks or underwear (if opened or used)

Statutory Rights

This policy does not limit any consumer rights you have under UK law.
If you have any further questions or concerns, please contact our customer service:

Contact

Klein-Mode
E-mail: info@klein-mode.com
Phone number: +31645845199

Customer service: Monday – Friday, 9:00 AM – 6:00 PM (UTC+2)

The return can be made to the following address:

Etsberg 24
6063 NH Vlodrop
Netherlands

For the return, carefully pack the product and send it to the specified address. Make sure the goods are well protected during transport, and choose a trackable shipping method so you can track when the package is delivered.

Once the goods have arrived at the warehouse, the seller checks whether the goods are in good condition and meet the return conditions. If these conditions are met, the seller refunds the purchase price. Please note that depending on the processing time of the seller and the bank, it may take some time before you receive your refund.

All in all, returning products to the warehouse can be a complicated and costly process. Therefore, it is important that you inform yourself about the return conditions and the associated costs before making a purchase.